Our website serves as a product catalog where you can browse our full collection, specifications, and product details. 

To purchase, visit us in store — our team will be happy to walk you through our products and help you find the right fit.

For any questions, feel free to reach out to our Customer Service team at marketing@ll-porter.com.

Purchases done in physical stores cannot be returned. If the item is unused, and/or found to be defected, exchanges can be made within 7 days from the date of purchase. Please show proof of purchase (i.e. receipt, credit card records, customer service card, etc.). Original packing and all accessories included must be returned in its original condition. Items available for exchanges or returns are limited to those paid for by cash or card; items purchased via gift cards are not eligible for exchanges or returns.

Items which have been used or washed cannot be exchanged or returns. For items that have been purchased for more than 7 days, only maintenance and repair services are available. Exchanges and returns will not be offered.

Please Note: This policy is only applicable within the Singapore. Items purchased outside of Singapore will have to abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at marketing@ll-porter.com.

You can find the closest location to you HERE.

At this time, we do not offer online purchasing or phone orders. Please visit one of our stores to make a purchase. You're welcome to browse our full product range and specifications on our website beforehand.

How do I maintain nylon items?

To maintain nylon items, do not store in high temperature areas or near steam.
Before placing any nylon items in storage, be sure to clean the surface and let it dry in a well ventilated area. Always store the nylon bag in a dry area away from light.
Our nylon products are often paired with different fabric linings or metal hardware; therefore, spot clean items with a damp, soft cloth for dirt or dust, adding neutral detergent if treating an oil stain. Be sure to wipe with a dry cloth afterwards and do not to wash item in a washing machine or dry clean as solvents may negatively affect the color or material itself.
If subject to rain, wipe clean as soon as possible and let item dry in a well ventilated area to prevent mildew.
Please do not overstuff or overload the bag as this could damage to the bag and its hardware.

How do I maintain canvas items?

To maintain canvas items, do not store in high temperature areas or near steam.
Before placing any canvas items in storage, be sure to clean the surface and let it dry in a well ventilated area. Always store the canvas bag in a dry area away from light.
Our canvas products are often paired with different fabric linings or metal hardware; therefore, spot clean items with a damp, soft cloth for dirt or dust, adding neutral detergent if treating an oil stain. Be sure to wipe with a dry cloth afterwards and do not to wash item in a washing machine or dry clean as solvents may negatively affect the color or material itself.
If subject to rain, wipe clean as soon as possible and let item dry in a well ventilated area to prevent mildew.
Do not overstuff or overload the bag as this could damage to the bag and its hardware.
Avoid contact with any light colored items as color transfers may occur for colored or black canvas despite the high standards of our canvas dyeing process.

How do I maintain leather items?

To maintain leather items, do not store in high temperature areas or near steam, and keep away from oil, acid, or alkaline substances.
Note that genuine leather will fade over time. For colored or black leathers, avoid contact with with any light colored items as color transfers may occur.
Do not overstuff or overload the bag as this could damage to the bag and its hardware.

If the leather is exposed to water, perspiration or mildew, wipe the leather as soon as possible to prevent from the growth of mold. Do not use any electricial appliances or placing it in direct sunlight to dry.

We suggest using professional leather removers and cleaners to maintain your leather items, however, you may also use a small amount of cleaning fluid, and a sponge can help speed up the process. After any cleaning or treatment, be sure to leave the item in a well ventiled area to dry.

If the case of mold or mildew, use a brush to remove the spots, and then use a clean cloth to wipe the leather down. Place in a well ventilated area to air out any odors before applying conditioning oil to the leather.

Do not dry clean the leather or use any solvents as this may negatively affect the color or leather.

How do I maintain PVC+PU items?

To maintain PVC&PU items, do not store in high temperature areas or near steam.
Before placing any PVC&PU items in storage, be sure to clean the surface and let it dry in a well ventilated area. Always store the PVC&PU bag in a dry area away from light.
Our PVC&PU products are often paired with different fabric linings or metal hardware; therefore, spot clean items with a damp, soft cloth for dirt or dust, adding neutral detergent if treating an oil stain. Be sure to wipe with a dry cloth afterwards and do not to wash item in a washing machine or dry clean as solvents may negatively affect the color or material itself.
In case of rain, sweat, contact with skincare products, perfume, styling liquids, disinfectants, or alcohol-based products, etc., accidentally coming into contact with the bag surface, please wipe the bag with a clean white cloth dampened with water as soon as possible, and place it in a well-ventilated area to air dry to prevent surface contamination or damage from moisture and mold.
Do not pack sharp or excessively heavy items in the bag, as this may cause scratches or damage to the bag surface, and may even result in damage to accessories or parts.
Avoid contact with any light colored items as color transfers may occur for colored or black PVC&PU items despite the high standards of our PVC &PU dyeing process.

※ In order to be environmentally friendly, we use an eco-friendly PU coating which will naturally decompose overtime, depending on frequency of use. Before placing the bag in storage, make sure to clean the surface and let it dry in a well ventilated area. Always keep the bag in a dry and dark place.

We do not provide cleaning services for our items, but please be sure to refer to our maintenance guidelines provided upon purchase. For any additional questions, you can also bring your items to our retail locations for further consultation.

PORTER INTERNATIONAL products are made to ensure satisfaction for the natural lifetime of the product and are guaranteed against defects in craftsmanship for a period of 180 days from the date of purchase. Should you require repair within the warranty period, it will be free of charge. Please present the customer service card or your cell phone/member card number with the products in question within the warranty period for free repairs. Cards cannot be reissued if lost, and a handling fee will be charged for repairs.

Please note this warranty does not cover damages caused by natural wear and tear, accidents, or misuse of the product. Repairs will be charged for products pass the 180-day warranty period or damages caused by natural wear, negligence, or misuse. The warranty policy does not apply to accessories, including but not limited to wallets, coin cases, key chains, apparels, and products under specific promotions or crafted with certain materials or fabrics. Hardware on selected collections are electroplated or covered with baking paint. Discoloration of metals is normal wear and tear, and is excluded from the repair warranty.

PORTER INTERNATIONAL reserves the right to decline exchange or repair services, or use substitute materials or accessories due to shortage in supply of the aforementioned parts.

Please Note: This policy is only applicable within the Singapore region. If you have any questions, please contact your local retail location, or contact customer services at marketing@ll-porter.com.

You can directly bring the bag to any PORTER INTERNATIONAL retail store. Our staff will assist you in the repair process and inform you of the feasibility and cost of repair.
*If a repair is needed, please read the [Repair Notice] section.

Repairs from overseas: Approximately 60 working days.
*If a repair is needed, please read the [Repair Notice] section.

The actual feasibility and extent of repair depend on the actual condition of the product and may incur repair costs.
*If a repair is needed, please read the [Repair Notice] section.

Please bring the bag and customer service card to any PORTER INTERNATIONAL physical retail store, where our staff will assist you in the subsequent international repair process, which can take up to 60 working days.

*If a repair is needed, please read the [Repair Notice] section.

1. Present the customer service card or your cell phone/member card number PORTER INTERNATIONAL retail stores in Singapore to initiate the repair process.
2. If the bag cannot be repaired due to structural reasons, it will be returned. We apologize for any inconvenience.
3. Please remove all detachable accessories (keychain, shoulder straps, flashlights, etc.) before repairs to avoid from being lost.
4. The repair and warranty policy does not apply to apparel and accessories.
5. To preserve the product's original design concept, we do not accept repairs that would alter its product design.
6. Products manufactured more than 5 years ago will not be accepted for repair due to factors such as age, difficulty in obtaining raw materials, and complexity of repairs.
For example: Products produced in 2019 or earlier will not be accepted for repair in 2025.
*The year of manufacture is marked on the internal label of the product. The first two digits indicate the year (for example: 16=2016).
7. PORTER INTERNATIONAL is not responsible for storing any items left unclaimed for more than one month after the notified pickup date.
8. PORTER INTERNATIONAL reserves the right to decline exchange or repair services, or use substitute materials or accessories due to shortage in supply of the aforementioned parts.

Please Note: This policy is only applicable within the Singapore region. If you have any questions, please contact your local retail location, or contact customer services at marketing@ll-porter.com.