Our website serves as a product catalog where you can browse our full collection, specifications, and product details. 

To purchase, visit us in store — our team will be happy to walk you through our products and help you find the right fit.

For any questions, feel free to reach out to our Customer Service team at marketing@ll-porter.com.

Purchases done in physical stores cannot be returned. If the item is unused, and/or found to be defected, exchanges can be made within 7 days from the date of purchase. Please show proof of purchase (i.e. receipt, credit card records, customer service card, etc.). Original packing and all accessories included must be returned in its original condition. Items available for exchanges or returns are limited to those paid for by cash or card; items purchased via gift cards are not eligible for exchanges or returns.

Items which have been used or washed cannot be exchanged or returns. For items that have been purchased for more than 7 days, only maintenance and repair services are available. Exchanges and returns will not be offered.

Please Note: This policy is only applicable within the Singapore. Items purchased outside of Singapore will have to abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at marketing@ll-porter.com.

You can find the closest location to you HERE.

At this time, we do not offer online purchasing or phone orders. Please visit one of our stores to make a purchase. You're welcome to browse our full product range and specifications on our website beforehand.

How do I maintain nylon items?

To maintain nylon items, do not store in high temperature areas or near steam.
Before placing any nylon items in storage, be sure to clean the surface and let it dry in a well ventilated area. Always store the nylon bag in a dry area away from light.
Our nylon products are often paired with different fabric linings or metal hardware; therefore, spot clean items with a damp, soft cloth for dirt or dust, adding neutral detergent if treating an oil stain. Be sure to wipe with a dry cloth afterwards and do not to wash item in a washing machine or dry clean as solvents may negatively affect the color or material itself.
If subject to rain, wipe clean as soon as possible and let item dry in a well ventilated area to prevent mildew.
Please do not overstuff or overload the bag as this could damage to the bag and its hardware.

How do I maintain canvas items?

To maintain canvas items, do not store in high temperature areas or near steam.
Before placing any canvas items in storage, be sure to clean the surface and let it dry in a well ventilated area. Always store the canvas bag in a dry area away from light.
Our canvas products are often paired with different fabric linings or metal hardware; therefore, spot clean items with a damp, soft cloth for dirt or dust, adding neutral detergent if treating an oil stain. Be sure to wipe with a dry cloth afterwards and do not to wash item in a washing machine or dry clean as solvents may negatively affect the color or material itself.
If subject to rain, wipe clean as soon as possible and let item dry in a well ventilated area to prevent mildew.
Do not overstuff or overload the bag as this could damage to the bag and its hardware.
Avoid contact with any light colored items as color transfers may occur for colored or black canvas despite the high standards of our canvas dyeing process.

How do I maintain leather items?

To maintain leather items, do not store in high temperature areas or near steam, and keep away from oil, acid, or alkaline substances.
Note that genuine leather will fade over time. For colored or black leathers, avoid contact with with any light colored items as color transfers may occur.
Do not overstuff or overload the bag as this could damage to the bag and its hardware.

If the leather is exposed to water, perspiration or mildew, wipe the leather as soon as possible to prevent from the growth of mold. Do not use any electricial appliances or placing it in direct sunlight to dry.

We suggest using professional leather removers and cleaners to maintain your leather items, however, you may also use a small amount of cleaning fluid, and a sponge can help speed up the process. After any cleaning or treatment, be sure to leave the item in a well ventiled area to dry.

If the case of mold or mildew, use a brush to remove the spots, and then use a clean cloth to wipe the leather down. Place in a well ventilated area to air out any odors before applying conditioning oil to the leather.

Do not dry clean the leather or use any solvents as this may negatively affect the color or leather.

How do I maintain PVC+PU items?

To maintain PVC&PU items, do not store in high temperature areas or near steam.
Before placing any PVC&PU items in storage, be sure to clean the surface and let it dry in a well ventilated area. Always store the PVC&PU bag in a dry area away from light.
Our PVC&PU products are often paired with different fabric linings or metal hardware; therefore, spot clean items with a damp, soft cloth for dirt or dust, adding neutral detergent if treating an oil stain. Be sure to wipe with a dry cloth afterwards and do not to wash item in a washing machine or dry clean as solvents may negatively affect the color or material itself.
In case of rain, sweat, contact with skincare products, perfume, styling liquids, disinfectants, or alcohol-based products, etc., accidentally coming into contact with the bag surface, please wipe the bag with a clean white cloth dampened with water as soon as possible, and place it in a well-ventilated area to air dry to prevent surface contamination or damage from moisture and mold.
Do not pack sharp or excessively heavy items in the bag, as this may cause scratches or damage to the bag surface, and may even result in damage to accessories or parts.
Avoid contact with any light colored items as color transfers may occur for colored or black PVC&PU items despite the high standards of our PVC &PU dyeing process.

※ In order to be environmentally friendly, we use an eco-friendly PU coating which will naturally decompose overtime, depending on frequency of use. Before placing the bag in storage, make sure to clean the surface and let it dry in a well ventilated area. Always keep the bag in a dry and dark place.

We do not provide cleaning services for our items, but please be sure to refer to our maintenance guidelines provided upon purchase. For any additional questions, you can also bring your items to our retail locations for further consultation.