You can directly bring the bag to any PORTER INTERNATIONAL retail store. Our staff will assist you in the repair process and inform you of the feasibility and cost of repair.
*If a repair is needed, please read the [Repair Notice] section.

Repairs from overseas: Approximately 60 working days.
*If a repair is needed, please read the [Repair Notice] section.

The actual feasibility and extent of repair depend on the actual condition of the product and may incur repair costs.
*If a repair is needed, please read the [Repair Notice] section.

Please bring the bag and customer service card to any PORTER INTERNATIONAL physical retail store, where our staff will assist you in the subsequent international repair process, which can take up to 60 working days.

*If a repair is needed, please read the [Repair Notice] section.

1. Present the customer service card or your cell phone/member card number PORTER INTERNATIONAL retail stores in Singapore to initiate the repair process.
2. If the bag cannot be repaired due to structural reasons, it will be returned. We apologize for any inconvenience.
3. Please remove all detachable accessories (keychain, shoulder straps, flashlights, etc.) before repairs to avoid from being lost.
4. The repair and warranty policy does not apply to apparel and accessories.
5. To preserve the product's original design concept, we do not accept repairs that would alter its product design.
6. Products manufactured more than 5 years ago will not be accepted for repair due to factors such as age, difficulty in obtaining raw materials, and complexity of repairs.
For example: Products produced in 2019 or earlier will not be accepted for repair in 2025.
*The year of manufacture is marked on the internal label of the product. The first two digits indicate the year (for example: 16=2016).
7. PORTER INTERNATIONAL is not responsible for storing any items left unclaimed for more than one month after the notified pickup date.
8. PORTER INTERNATIONAL reserves the right to decline exchange or repair services, or use substitute materials or accessories due to shortage in supply of the aforementioned parts.

Please Note: This policy is only applicable within the Singapore region. If you have any questions, please contact your local retail location, or contact customer services at marketing@ll-porter.com.